| Regrets?
I've Had Quite a Few
By Karl Moore
Over the last couple of years I
have read about a number of retiring CEOs who were asked by various
newspapers whether they have had any regrets. All of them, every one, said
they had none. My initial reaction was to roll my eyes, because I found
their wholly positive assessments of their careers a bit much. In my career,
I have had many regrets.
I mentioned this to a friend who
recently retired from a management post at Standard Life here in Montreal.
He too said he had no regrets at the end of his 35-year career. Then I asked
another friend, Bob Brown, who retired this month as CEO of CAE, whether he
had any regrets, and even he felt he’d had a good and satisfying career—with
no regrets.
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In forgiving others, we can also learn to forgive
ourselves. For the sake of Christ, God has already forgiven all our
sins. Our regrets are there to motivate us.
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This made me stop and think. I
respect both these men too much not to pay attention to what they said. The
conclusion I came to was that the difference between the retiring executives
and me, and the reason why I feel regrets and they don’t, is that I still
have a number of years to go before I retire (at least I hope so). They are
at the end of the matter, looking back and summarizing their careers. They
were all CEOs, so they are an admittedly biased sample. But the point is
that they have come to peace with their failures, setbacks and mistakes.
They feel that, overall, they provided for their families and did some good
in the world. Their lives had meaning and significance, so they could retire
in peace, moving on to the next phase of life.
But I am not there yet. With an
11- and a 13-year-old at home, I still have 15 years or so of career life
ahead of me, particularly if our youngest goes on to graduate school. That
leaves a lot of room for regrets.
I believe that is a good thing,
Frank Sinatra’s "My Way" notwithstanding. That’s because I still have
sufficient runway ahead of me to make up for mistakes. Time to turn things
around or to choose a different path. In other words, I can still change.
I’m not at the end, but in the middle of it, and that makes all the
difference.
Those of us still in the middle of
the game, still in the arena, are still willing to see our errors and
shortcomings. We still have time do something about them, to rectify at
least some of our regrets. Opportunities to improve, to learn, to strive to
do better, to be better, still lie ahead. I believe it is healthy for us,
those in the middle, to not be content, to not be fully satisfied, to
continue to strive for excellence.
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Top 10 List
of Possible CEO
Regrets
For CEOs still "in the saddle"
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I regret
that I allowed so much bureaucracy to creep into my company.
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I regret
that I did not demand transformation but let inertia reign.
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I regret
that at times I did things to impress the board rather than remain
true to my authentic self.
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I regret
that we pursued so many acquisitions but neglected organic growth,
which is harder work.
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I regret
that I too often chased after management fads rather than judiciously
choosing a select few.
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I regret
that I allowed the board to pay me too much relative to the rest of my
team.
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I regret
that I allowed myself to be treated as a superstar rather than first
among equals.
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I regret
that I talked too much and listened too little.
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I regret
that I didn’t better prepare my successor to replace me.
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What I really regret is that my high need for achievement led me
to neglect time with my family, so that they paid a greater price for
my ambition than I did.
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At age 52, President Theodore
Roosevelt gave one of the most memorable speeches of the 20th century. He
spoke at the Sorbonne, one of the world’s great universities. To this august
academic audience, he spoke about the "average man, the average woman."
Contrasting them to the critic (a frequent and largely appropriate role for
academics) he spoke movingly of the "man who is actually in the arena, whose
face is marred by dust and sweat and blood…who errs, comes short again and
again, because there is no effort without error and shortcoming." This
resonates with me. Evidently Roosevelt was someone all too well acquainted
with mistakes, someone who did have a few regrets in his exceptional and
productive life!
That is, for better or worse,
where I am today. Not at the end. Perhaps, dimly, I can see the end from
where I am, but there is of necessity a long haul ahead. Our children look
to my wife and me to provide. And God willing, and health allowing, we will.
Each year I can and do have
regrets. A sample few of mine from this year: getting overly upset with a
colleague in a way that was unfair to that person, turning down an
opportunity to write with a colleague (I let the "urgent" crowd out the
important), missing an emerging business segment in my consulting
activities, traveling too much for too little return and thereby missing out
on never-to-occur-again moments with the children, trying to get on big
company boards to no avail, not making enough progress on learning French,
getting low ratings on an executive program at Duke, not taking a family
vacation because of time and money.
Some of these are specific to my
life, a mid-level academic; others are more generic, and would resonate with
most executives. In the sidebar I have provided, with help of a survey of
more than 100 C-Suite executives, a "top 10" list of possible CEO regrets.
These are all things I would have done differently and will do differently.
And this is healthy, because
having faced my regrets, I can then face the next year with lessons learned,
mistakes to be apologized for and different approaches to be adopted. To me,
this is exciting. I can be better and do better. I can become more like that
person who, in Roosevelt’s terms, "actually strives to do the deeds; who
knows great enthusiasms, the great devotions; who spends himself in a worthy
cause." Having regrets doesn’t require great angst and feelings of guilt. If
we handle them well, regrets are useful management tools.
The apostle Paul wrote some 2000
years ago, "Bear with each other and forgive one another if any of you have
a grievance against someone. Forgive as the Lord forgave you" (Colossians
3:13) In forgiving others, we can also learn to forgive ourselves. For the
sake of Christ, God has already forgiven all our sins. But in our weakness
we still sin, so God 1) reminds us in the Scriptures that we are forgiven,
and 2) helps us through the Spirit to get up, dust ourselves off, and get
back into the arena of life. In the same way, our regrets are not there to
torture us, but to motivate us.
If I do handle my regrets well,
perhaps in 15 or so years at my retirement party at the Faculty Club at
McGill, as I reflect back on my career, I will feel that I can honestly
deserve to finish my career with the rest of Roosevelt’s famous quotation,
"who at the best knows in the end the triumph of high achievement, and who
at the worst, if he fails, at least fails while daring greatly, so that his
place shall never be with those cold and timid souls who neither know
victory nor defeat." Then I too perhaps can say, "All in all, I have no
regrets." And with that, move on.
Karl
Moore is an Associate Professor at the Desautels
Faculty of Management, McGill University. He researches and writes on
executive leadership and does a weekly videocast for the Globe and Mail,
Canada’s National Newspaper, where he interviews leading CEOs. He is
co-director with Henry Mintzberg of McGill University’s Advanced Leadership
Program.
Copyright 2010

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